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Business Analyst

Israel

About The Position

Job Summary

AllCloud is looking for Business Analyst. This exciting position plays a key role in delivering cloud cost optimization services and ensuring that customers receive maximum value from this service.

Summary of Key Responsibilities

  • Consult customers on cost-optimization best practices for their cloud usage
  • Manage and respond to customer inquiries and feedback via email and/or phone
  • Present and give demos of AllCloud’s Reseller Program and tools
  • Communicate customer requirements to management
  • Work with DevOps teams to resolve complex customer issues
  • Keep sales team up to date on customer status for renewal/expansion opportunities
  • Monitor customer activity to determine customer’s ROI from using cost management tools
  • Create customized cost reports

Summary of Experience

  • 2 years sales or customer support experience
  • Proficiency in Excel and analytical capabilities
  • Excellent communication skills

Requirements

  • Ability to multi-task, prioritize and work under pressure
  • Ability to deliver confident and articulate presentations
  • Ability to write grammatically correct, extensive and clear summaries of customer requirements, product capabilities, and answers/explanations to customers
  • Ability to listen, quickly learn and internalize new technologies, industry issues and business needs
  • Great attention to detail
  • Ability to work flexible hours
  • Ability to travel within Israel
  • High level of written and spoken English 

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